Refund Policy
Last updated: 24 October 2026
This policy explains when we refund a payment for VPNDetection. It sits alongside our Terms of Service, which govern the subscription itself.
1. Who you paid
Paid plans, a database subscription bought on vpndetection.io included, are billed through Paddle, which acts as the merchant of record. Your contract for the purchase is with Paddle, and Paddle handles payment, invoicing and applicable sales tax and VAT. A refund we approve is issued by Paddle to the original payment method, and Paddle's own terms apply to that part of the transaction. In practice you do not need to contact them: ask us and we will arrange it.
2. Within 14 days of a payment, we refund it in full
If you ask within 14 days of paying for a plan or a database subscription, we refund that payment in full, whatever the reason. This applies to the first payment and to every renewal, monthly or annual, and to the charge for an upgrade. The 14 days run from the date of the charge on your receipt.
A refund of the period you are in ends that subscription at once. A refunded plan leaves the account on the free plan, and if the payment was for an upgrade, we can put back the plan you had before it instead.
Ask within 14 days of buying overage credit and we refund that too, less what you have already spent.
3. After 14 days, a paid period is not refunded
Once the 14 days have passed, we do not refund a period you have paid for, except as section 4 sets out. You can cancel at any time from your account settings, which stops the next renewal; canceling does not end the period you have already paid for, and access continues to the end of it.
4. When the Service is the problem, we refund in full
If the Service was materially unavailable, or the data was materially wrong in a way that made your plan unusable, tell us and we will refund the affected period in full. This applies whether it is a first payment or a renewal, and there is no window on it - if we broke it, we refund it, whenever it happened.
We will also refund a charge that is simply an error: a double charge, a plan you did not select, a renewal after a cancellation that did not take. Write to us and we will fix it.
Classification data is inherently probabilistic, and disagreeing with our answer for particular addresses is not by itself a fault - our Terms say plainly that we do not warrant that classifications are accurate, complete or current. What this section covers is the Service not doing what it is sold to do, which is a different thing from it not returning the answer you expected.
5. Your statutory rights
Where consumer protection law gives you a right of withdrawal or a right to a refund, that law applies and nothing here limits it. Those rights generally protect individuals buying outside a trade or profession, so they will not apply to most business purchases of this Service - but where they do apply, they prevail over this page.
6. What we do not refund
- Overage, and overage credit already spent on it. Both pay for calls we have already served, and you can set an overage cap in Billing so overage cannot run away.
- A period during which an account was suspended for breaching the Acceptable Use Policy or the Terms.
- A database license under a written agreement, or a subscription bought through a marketplace such as Google Cloud Marketplace. The agreement, or the marketplace's terms, govern those, not this page.
7. How to ask
Email support@vpndetection.io from the address on the account, or from any address on the organization if you are its owner. Tell us which charge you mean; you do not need an invoice number, though it helps. A request sent within the 14 days counts, however long we take to answer it. We aim to answer within two business days, and an approved refund reaches your payment method on Paddle's timetable, usually within five to ten business days.
If we say no and you think we are wrong, reply and say so. A second person reads it.
8. Changes
We update this policy as our practices change. The "Last updated" date above shows the current version, and the policy that applies to a charge is the one published when the charge was made.
9. Contact
Mslm Dev
195-B Jasmine Block Sector C Bahria Town
Lahore, Punjab 53720, Pakistan
support@vpndetection.io