Refund Policy
Last updated: 6 September 2026
This policy explains when we refund a payment for VPNDetection. It sits alongside our Terms of Service, which govern the subscription itself.
1. Who you paid
Paid plans are billed through Paddle, which acts as the merchant of record. Your contract for the purchase is with Paddle, and Paddle handles payment, invoicing and applicable sales tax and VAT. A refund we approve is issued by Paddle to the original payment method, and Paddle's own terms apply to that part of the transaction. In practice you do not need to contact them: ask us and we will arrange it.
2. The free plan is how you evaluate, and it is why we do not refund
Every account can call the API without paying, at the free plan's limits, for as long as it likes. That is deliberate, and it is the reason this policy is short: you can test the Service on your own traffic, at your own pace, before you spend anything. A time-boxed refund window would be a worse version of the same thing - it asks you to commit money to find out what you can already find out for free.
3. We do not refund a period you have paid for
Subscriptions are not refundable, including the first one. You can cancel at any time from your account settings, which stops the next renewal; cancelling does not end the period you have already paid for, and access continues to the end of it.
We email before an annual renewal, so a subscription you have stopped using does not renew without warning.
The exception is section 4, and it is not a formality: where the Service was the problem, we refund it.
4. When the Service is the problem, we refund in full
If the Service was materially unavailable, or the data was materially wrong in a way that made your plan unusable, tell us and we will refund the affected period in full. This applies whether it is a first payment or a renewal, and there is no window on it - if we broke it, we refund it, whenever it happened.
We will also refund a charge that is simply an error: a double charge, a plan you did not select, a renewal after a cancellation that did not take. Write to us and we will fix it.
Classification data is inherently probabilistic, and disagreeing with our answer for particular addresses is not by itself a fault - our Terms say plainly that we do not warrant that classifications are accurate, complete or current. What this section covers is the Service not doing what it is sold to do, which is a different thing from it not returning the answer you expected.
5. Your statutory rights
Where consumer protection law gives you a right of withdrawal or a right to a refund, that law applies and nothing here limits it. Those rights generally protect individuals buying outside a trade or profession, so they will not apply to most business purchases of this Service - but where they do apply, they prevail over this page.
6. What we do not refund
- Overage already incurred. It is billed for calls we have already served, and it is capped - you can set a spend limit in your account so it cannot run away.
- A period during which an account was suspended for breaching the Acceptable Use Policy or the Terms.
- Database licences, which are contracts with their own agreed terms. Those terms govern, not this page.
7. How to ask
Email support@vpndetection.io from the address on the account, or from any address on the organization if you are its owner. Tell us which charge you mean; you do not need an invoice number, though it helps. We aim to answer within two business days, and an approved refund reaches your payment method on Paddle's timetable, usually within five to ten business days.
If we say no and you think we are wrong, reply and say so. A second person reads it.
8. Changes
We update this policy as our practices change. The "Last updated" date above shows the current version, and the policy that applies to a charge is the one published when the charge was made.
9. Contact
Mslm Dev
195-B Jasmine Block Sector C Bahria Town
Lahore, Punjab 53720, Pakistan
support@vpndetection.io